Besides offering hospital scrubs in Tempe, AZ, and throughout the rest of the country, ImageFIRST is also here to provide you with insights on increase patient satisfaction. Today, we're bringing you a visual guide to staff engagement, and why it's important to your healthcare practice:
The patient experience is affected by more factors than you might realize, including wait time and whether your not your staff's nurse scrubs in your Tucson, AZ, facility are clean or not.
Want to learn more? Check out our infographic below!
Here at ImageFIRST, we’re much more than your typical provider of medical scrubs in and around Phoenix, AZ. Our purpose is to build a great company by positively impacting the lives of our associates, community, customers and their patients. One of the many things that sets our company apart is our associates, who often go out of their way to show how much they care about their co-workers, customers and the communities they serve.
At ImageFIRST, our associates are at the heart of our purpose, which is why we do everything we can to acknowledge them for their hard work throughout the year.
It’s always the season for giving at ImageFIRST. Although the holidays have come and gone, our generous spirit stays with us year-round. We put making a positive impact on our local communities at the heart of our purpose. While all of our locations have given back to their communities this past year, the ImageFIRST Los Angeles team had a remarkable impact this holiday season. We’re pleased to recap their 2016 Holiday Toy Drive.
As a company that provides high-quality patient apparel, healthcare uniforms and more in Mesa, AZ, and many other surrounding areas, you can rest assured that we know more than enough about how the state of patient gowns affects how patients perceive a healthcare facility. In fact, as one of the fastest-growing and largest providers of healthcare rental and laundry services with over 30 locations across the continental U.S. and Puerto Rico, you can guarantee that we have the patient gowns you need to enhance patient perceptions.
But why should you worry about what patients think of the apparel you provide in the first place?
The medical bill was ridiculous! I waited over an HOUR in the waiting room! The front desk woman was incredibly rude! These descriptions are similar to the healthcare facility reviews that are being posted on the customer review website, Yelp. Over the past few years, the change towards consumerism in the healthcare industry has evidently had an effect on the behavior of patients. Nowadays, patients are more willing to share and talk about the experience they felt that they had at the healthcare facility where they received treatment – especially on the Internet. Negative online critiques can potentially damage a medical facility’s reputation, so focusing on enhancing the details of the patient experience is becoming increasingly important.
When you take your work seriously, nothing can be more frustrating than someone who doesn’t. And it’s one thing when a stranger dismisses your passion, but another when a trusted partner like your linen and laundry provider won’t commit to your goals with the same enthusiasm that you do every day.
Maybe you’ve been there before: For instance, you’ve dealt with linen and laundry providers who brushed off your concerns about replenishing inventory on unexpectedly busy days. Or perhaps they were unfailingly polite, but just didn’t seem to get it when it came to the level of quality that your patients demand.
If you’re searching for a linen and laundry provider, we know you want to do right by your patients. You’re in a competitive industry, and your patients trust their well-being with you from the time they enter until they walk out of your facility doors. They’re counting on you for a lot of things, chief among them an ability to keep them healthy while they’re being treated, as well as your commitment to their experience being a positive one. To satisfy these strenuous, non-stop demands, you need a medical linen and laundry service that’s as dedicated to the patient experience as you are.
The Cancer Treatment Centers of America have been making huge differences in the lives of cancer patients since 1988. The CTCA’s five destination hospitals help patients battle cancer with state-of-the-art technology and round-the-clock care, but it’s not just their prestigious medical reputation that makes them so special.