The medical bill was ridiculous! I waited over an HOUR in the waiting room! The front desk woman was incredibly rude! These descriptions are similar to the healthcare facility reviews that are being posted on the customer review website, Yelp. Over the past few years, the change towards consumerism in the healthcare industry has evidently had an effect on the behavior of patients. Nowadays, patients are more willing to share and talk about the experience they felt that they had at the healthcare facility where they received treatment – especially on the Internet. Negative online critiques can potentially damage a medical facility’s reputation, so focusing on enhancing the details of the patient experience is becoming increasingly important.
The Cancer Treatment Centers of America have been making huge differences in the lives of cancer patients since 1988. The CTCA’s five destination hospitals help patients battle cancer with state-of-the-art technology and round-the-clock care, but it’s not just their prestigious medical reputation that makes them so special.