To be a top-tier healthcare practice, patient care must be a top priority, obviously. But as health systems get bigger and bigger, they may become bogged down by concentrating too heavily on readmission rates, waiting times, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores.
At ImageFIRST, not only do we provide laundry services to healthcare facilities in Phoenix, AZ, but we also encourage medical facilities to try something new when it comes to upgrading patient care. With that in mind, we put together five of the best practices for offering remarkable patient care:
Control the “Hydra”
As you may already know, a hydra is a multi-headed, snake-like beast that is capable of picking off its victims one by one. The expansion of health systems is a fair comparison to the hydra because of all the issues that arise, like the creature’s many heads, causing things to quickly spiral out of control and distract staff members from important responsibilities.
As health systems continue to grow, it becomes more difficult to stay the course and focus on patient care. All kinds of matters pop up regarding things like vendor consolidation, IT integration, billing, staffing and more. While we do not to diminish the significance of those problems, it’s important to ensure that patient care is always the biggest factor in providing that “consistent experience.”
A Happy Staff Equals Happy Patients
Think about the last time you had a positive customer service experience. Who assisted you? Was he or she smiling, happy, and engaged? Odds are, they were. The same rule applies when it comes to patient care. If your staff members are in a good mood and give off a positive demeanor, it will reflect on their patients.
It’s Yours -- Own It
Avoiding every problem is impossible. When one occurs in your practice, it’s key that you take responsibility for it and own up to it, even when it isn’t your fault. This is normally a good business practice regardless of which industry you’re applying it to, and that certainly includes patient care. The best course of action is to accept accountability and act appropriately to rectify the situation.
Walk the Talk
Perhaps the easiest of these steps to execute is what’s known as “walking the talk.” In other words, don’t make tasks a higher priority than people. Take the extra few seconds to smile and say hello to the visitors and patients you come across throughout your shift. It can make a much bigger impact on someone’s day than you may think, and it will give them a more positive impression of your facility.
Teamwork Makes the Dream Work
In team sports like football, the difference between winning and losing comes down to many things. One critical factor is the ability of the coaching staff to devise the right game plan. Then, it comes down to the ability of the players to execute said plan. Your healthcare team should be no different.
For patient care, have a sensible strategy that is communicated to everyone within the organization. Measure both expectations and outcomes. Make adjustments, if necessary. Find the best talent and build your team to succeed in the long run. Teach them and put them on the field.
At ImageFIRST, we truly value high-quality patient care. By providing medical uniforms and bed linens to healthcare facilities in Mesa, AZ, we will continue to go above and beyond to help you produce the best patient experience possible. To learn more about how our products and services can support your facility, contact us today or visit http://phoenix.imagefirst.com/.